Informatics Support Co-ordinator

Here at EMIS we have an excellent opportunity for an Office Administrator to join our health informatics team on a permanent basis.

This really is a unique opportunity to join a well-built talented Support team who are primarily responsible for the correspondence and processes within our EMIS Health Informatics Services (EHIS) to support the wider Informatics team.

We’re not looking for you to have clinical experience, but this is a fantastic opportunity to work in a varied administrative role where you will have full support from our Informatics team on our ways of working. Not only will you be responding and managing tickets into the Helpdesk, but also support the wider team ensuring that they can operate as efficiently as possible.

If you want to be part of a company where you are valued, what you do genuinely makes a difference and have the chance to work in a varied office administrator position, then apply today!

What you’ll do

As an Office Administrator you will be the first point of contact for the Helpdesk tickets, these queries are varied and you will follow ways of working to respond pro-actively. We would look to you as the Office Administrator to convert, maintain and update secure documentation within the clinical team.

You’ll be supporting the internal clinical team on internal requests from IT asset management to booking meetings for the department. We’re looking for collaborators who will work proactively with the wider team and external drug companies to ensure tickets are responded to within service level agreements.

Key responsibilities and accountabilities include:

• Updating and maintenance of documentation for the Informatics & Development Team.
• Responsible for the monthly production of internal and external customer documentation.
• Housekeeping of the documentation folders within the team.
• Responsible for completion of Timesheets within the team.

Who you’ll be

You will be an experienced Administrator, who can demonstrate solid accuracy and keen eye for detail when processing documentation. You will be a self-motivated with a track record of working managing multiple concurrent priorities with excellent organisational skills.

You will enjoy full support on training of our processes within the clinical team, but customer service will be at the heart of your communications whether to internal or external stakeholders. With excellent communication skills both written and verbal, you will be able to maintain excellent working relationships with internal and other 3rd party contacts.

Technical skills we are looking for you to demonstrate include;

• Experience working with Microsoft Office packages including Word and Excel (formatting and data input).
• Ability to manage high levels of documentation with accuracy.  
• Ability to work under pressure and deliver accurate work within acceptable deadlines.
• Ability to prioritise a varied workload.

If this sounds like the role you have been looking for, or you want to know more, then apply today, and find out why EMIS is a wonderful place to be!

Our Vision and Your Impact

Our vision is to be the leading provider of innovative healthcare technology that improves people’s lives. Are you interested in becoming part of that vision?

Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services.

Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five Healthtech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.

Equality, Diversity, and Inclusion

At EMIS, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. Throughout the employee cycle – from recruitment and induction through to ongoing personal development and genuine two-way employee engagement - this isn’t a tick-box exercise or a ‘nice-to-have’. It’s a foundation stone of EMIS, supported by our company values which determine everything we do, regardless of where we sit in the business.

EMIS is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

During the recruitment process our commitment remains that candidates, and all our employees, are required to comply with our Dignity at Work policy at every stage.

We will always work to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at talent@emisgroupplc.com detailing your requirements and contact information.