User Researcher - Remote Working

Want to be part of something really exciting? We’re transforming the way health and care is delivered. Working with our customers, we’re leading the way in the delivery of patient-centred, connected, digitally enabled health and care services.

User Researcher

In this new role you will work closely with the User Research Manager and will form part of a collaborative team of UX Researchers, leading and aligning user research activities across multiple projects. You will work closely with your peers, promoting a user centred and evidence based approach to product and service design.

The User Researcher will contribute to defining our internal research capability and identify the tools, processes and methodologies needed to respond to the needs of Product Teams and other parts of the business.

Some of your main responsibilities with include:

• Align user research sessions and activities with product objectives and priorities.
• Design and conduct research studies, presenting findings to inform new product features and roadmaps.
• Work closely with Product Designers to help embed rapid research & findings into agile teams and process.
• Work with wider Product Experience & Design team to help create a culture of user centred and evidence based Product Design and Delivery.
• Actively engage stakeholders in Research activities.
• Facilitate Design Thinking workshops.
• Together with Product Design, create and maintain Personas.
• Get actively involved in our various User Groups and seek the input from end users.
• Maintain a central repository of insights.
• Support and evangelise the wider Product Experience & Design strategy.
• Identify and stay up to date with UX research methodologies and tools.

The team you’ll join

You’ll report to the User Research Manager in a new team headed up by our Head of Product Experience & Design. You’ll work closely with a cross-functional team of Product Managers, Product Designers, User Researchers and Engineers.

Please note that EMIS has now transitioned to being a predominantly homeworking business, but you should be prepared to travel to our collaboration hubs as required.

What you’ll bring

We want to make sure you are set for success, so here are some of the skills and experiences we’re keen to see:

• Extensive experience of designing and running all types of UX research (remote, lab, usability, observational, focus groups, card sorts, quantitative surveys, behavioural insights, 1:1 interviews)
• Confident presenter, with the ability to influence your audience to focus on user needs rather than solutions.
• Good presentation creation skills & delivery
• Experience of helping team members adopt a wide range of user research methods
• Ability to think creatively around how to use business insights and mix research methods to help identify the root cause of user pain points.
• Experience within the Healthcare sector desirable

What we’ll give you

As well as a competitive salary you’ll get a benefits package which includes a generous pension, a healthcare cash plan, life assurance and buying and selling of holidays.

We also take our corporate social responsibility pretty seriously and we believe in giving back to our community, so you’ll get the chance to be involved in lots of fundraising events throughout the year.

More about us

Our solutions are widely used across every major UK healthcare setting, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. We’ve also built the UK’s biggest online health services platform for the general public by connecting GP and Community Pharmacy services with health content and tools that empower people to access and manage their health.

We’re committed to developing the next generation of healthcare technology that will truly make a difference. The next few years promise to be exciting, fast-paced and incredibly rewarding as we continue to fulfill our mission.

Next steps

We want to get to know you! Should you be shortlisted for the role you will receive a short video interview consisting of 3 or 4 questions which have been designed by the hiring manager. These will be reviewed alongside your CV (including a url of your portfolio if you have one!) and if successful at this stage you will be invited to a Microsoft Teams interview.

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